Shipping Policy

Order Processing

All orders are processed within 1–3 business days of purchase confirmation. You will receive an email confirmation immediately after placing your order, and a second email with your tracking number once your order has shipped.

Shipping Times

We ship worldwide. Estimated delivery times by region:

• Canada: 7–14 business days
• United States: 8–16 business days
• United Kingdom: 8–15 business days
• Australia & New Zealand: 10–18 business days
• Europe: 9–16 business days
• Rest of World: 12–20 business days

Please note: delivery times are estimates and may vary due to customs, public holidays, or carrier delays outside our control.

Order Tracking

Once your order ships, you'll receive a tracking number via email. Use this to follow your order every step of the way. You can also track your order directly on our tracking page.

Customs & Duties

International orders may be subject to customs fees or import duties charged by your country. These charges are the responsibility of the customer and are not included in our prices.

Lost or Delayed Orders

If your order hasn't arrived within the estimated timeframe, please contact us at support@puppalooza.store and we'll investigate immediately. We've got you covered.